Intelligence: The New. Secret to Success, a practical book that translated academic research on CQ to easily accessible materials and useful recommendations for business leaders and students alike. More recently, Livermore (2011) wrote a new book, The. Difference: Master the One Skill You. PDF This article reports the development and validation of a theory-based, short form measure of cultural intelligence (SFCQ). The SFCQ captures the original theoretical intent of a multifaceted. Cultural intelligence (CI) principles help to facilitate awareness for, and understanding of, cultural frames. When applied, they bring our frameworks to a conscious level. Culture is a set of shared assumptions and values that distinguish one group from another. Very often, looking through our cultural lens prevents us from seeing beyond national stereotypes. The other challenge is seeing beneath the surface. Underneath the obvious physical appearance, mannerisms, dress code. Cultural intelligence refers to the ability to adapt effectively to new cultural settings (Ng and Early 2006, 7). Researchers of cultural intelligence seek to understand the construct of cultural intelligence and why some people are more effective than others when they have to adapt to new cultural settings (Ng Early 2006, 5).

Cultural intelligence or cultural quotient (CQ) is a term used in business, education, government and academic research. Cultural intelligence can be understood as the capability to relate and work effectively across cultures. Originally, the term cultural intelligence and the abbreviation 'CQ' was developed by the research done by Christopher Earley (2002) and Earley and Soon Ang (2003). During the same period, researchers David Thomas and Kerr Inkson worked on a complementary framework of CQ as well. A few years later, Ang Soon and Linn Van Dyne^[1] Worked on a scale development of the CQ construct as a researched-based way of measuring and predicting intercultural performance.

The term is relatively recent: early definitions and studies of the concepts were given by P. Christopher Earley^[2] and Soon Ang in the book Cultural Intelligence: Individual Interactions Across Cultures (2003)^[3] and more fully developed later by David Livermore in the book, Leading with Cultural Intelligence. The concept is related to that of cross-cultural competence.^[4] but goes beyond that to actually look at intercultural capabilities as a form of intelligence that can be measured and developed. According to Earley, Ang, and Van Dyne, cultural intelligence can be defined as 'a person's capability to adapt as s/he interacts with others from different culturalregions', and has behavioral, motivational, and metacognitive aspects.^[5] Without cultural intelligence, both business and military actors seeking to engage foreigners are susceptible to mirror imaging.^[6]

Cultural intelligence or CQ is measured on a scale, similar to that used to measure an individual's intelligence quotient. People with higher CQs are regarded as better able to successfully blend into any environment, using more effective business practices, than those with a lower CQ. CQ is assessed using the academically validated assessment created by Linn Van Dyne and Soon Ang. Both self-assessments and multi-rater assessments are available through the Cultural Intelligence Center in East Lansing, Michigan and the Center makes the CQ Scale available to other academic researchers at no charge. Research demonstrates that CQ is a consistent predictor of performance in multicultural settings. Cultural intelligence research has been cited and peer-reviewed in more than seventy academic journals.^[7] The research and application of cultural intelligence is being driven by the Cultural Intelligence Center in the U.S. and Nanyang Business School in Singapore. Additional research and application of cultural intelligence has been conducted by Liliana Gil Valletta, who holds the trademark^[8] for the term since 2013. Defined as the ability to be aware of, understand and apply cultural competence into everyday business decisions, Gil Valletta has expanded the definition of cultural intelligence into a capability that yields a commercial advantage by turning cultural trends into profits and P&L impact. Since 2010, the firm CIEN+ and data science platform Culturintel is the first using artificial intelligence and big data tools^[9] to report measures of cultural intelligence and enable corporations to embed inclusion for business growth.

• 3In government
• 4In the U.S. military

Four CQ capabilities[edit]

Ang, Van Dyne, & Livermore describe four CQ capabilities: motivation (CQ Drive), cognition (CQ Knowledge), meta-cognition (CQ Strategy) and behavior (CQ Action). CQ Assessments report scores on all four capabilities as well as several sub-dimensions for each capability. The four capabilities stem from the intelligence-based approach to intercultural adjustment and performance.^[10]

CQ-Drive

CQ-Drive is a person's interest and confidence in functioning effectively in culturally diverse settings. It includes:

• Intrinsic interest – deriving enjoyment from culturally diverse experiences
• Extrinsic interest – gaining benefits from culturally diverse experiences
• Self-efficacy – having the confidence to be effective in culturally diverse situations

CQ-Knowledge

CQ-Knowledge is a person's knowledge about how cultures are similar and how cultures are different. It includes:

• Business – knowledge about economic and legal systems
• Interpersonal – knowledge about values, social interaction norms, and religious beliefs
• Socio-linguistics – knowledge about rules of languages and rules for expressing non-verbal behaviors

CQ-Strategy

CQ-Strategy is how a person makes sense of culturally diverse experiences. It occurs when people make judgments about their own thought processes and those of others. It includes:

• Awareness – knowing about one's existing cultural knowledge;
• Planning – strategizing before a culturally diverse encounter;
• Checking – checking assumptions and adjusting mental maps when actual experiences differ from expectations.

CQ-Action

CQ-Action is a person's capability to adapt verbal and nonverbal behavior to make it appropriate to diverse cultures. It involves having a flexible repertoire of behavioral responses that suit a variety of situations. It includes:

• Non-verbal – modifying non-verbal behaviors (e.g., gestures, facial expressions)
• Verbal – modifying verbal behaviors (e.g., accent, tone)

Additional research on cultural intelligence is being conducted by academics around the globe, including research on culturally intelligent organizations, the correlation between neuroscience and the development of cultural intelligence, and situational judgment making and CQ Assessment.

In business[edit]

David Livermore Cultural Intelligence Pdf

Cultural intelligence, also known within business as 'cultural quotient' or 'CQ', is a theory within management and organisational psychology, positing that understanding the impact of an individual's cultural background on their behaviour is essential for effective business, and measuring an individual's ability to engage successfully in any environment or social setting.^{[citation needed]}

Elaine Mosakowski and her husband Christopher Earley in the October 2004 issue of Harvard Business Review described cultural intelligence. CQ has been gaining acceptance throughout the business community. CQ teaches strategies to improve cultural perception in order to distinguish behaviours driven by culture from those specific to an individual, suggesting that allowing knowledge and appreciation of the difference to guide responses results in better business practice.

Since 2010 and as presented in academia, national television and other industry forums, Liliana Gil Valletta and the firm CIEN+ have expanded the definition and application of cultural intelligence from the individual to the organizational construct and architecture. Their model allows corporations and business teams to assess their level of cultural intelligence excellence index (Cix) based on how well they integrate cross-cultural analytics, insights, metrics, rewards, senior support, R&D and profit plans to make inclusion the default. As defined by Gil Valletta, traditional CQ focuses on achieving individual competence while Cix focuses on achieving commercial growth.

CQ is developed through:

• cognitive means: the head (learning about your own and other cultures, and cultural diversity)
• physical means: the body (using your senses and adapting your movements and body language to blend in)
• motivational means: the emotions (gaining rewards and strength from acceptance and success)

Ilan Alon, Michele Boulange, Judith Meyer, and Vasyl Taras have developed a new survey they call the BCIQ (Business Cultural Intelligence Quotient). While not rooted in the academic literature of multiple loci of intelligence, the survey provides practitioners with a tool to reflect on their understanding for use in an international management context^[11]

The only peer reviewed measurement of CQ is the multi-rater assessment developed by Soon Ang and Linn Van Dyne.

In government[edit]

Cultural intelligence refers to the cognitive, motivational, and behavioral capacities to understand and effectively respond to the beliefs, values, attitudes, and behaviors of individuals and groups under complex and changing circumstances in order to effect a desired change. The application and integration of cultural intelligence into the workings and practices of local government is advanced by community planner, Anindita Mitra in 2016 as a way to improve the effectiveness of local governments to respond to and serve a growing and diverse population.^[12]

Cultural knowledge and warfare are bound together as cultural intelligence is central to ensuring successful military operations. Culture is composed of factors including language, society, economy, customs, history, and religion. For military operations, cultural intelligence concerns the ability to make decisions based an understanding of these factors.

Cross Cultural Intelligence Pdf

In the military sense, cultural intelligence is a complicated pursuit of anthropology, psychology, communications, sociology, history, and above all, military doctrine.

Diplomatic implications[edit]

Diplomacy is the conduct by governmental officials of negotiations and other relations between nations. The use of cultural intelligence and other methods of soft power have been endorsed and encouraged as a primary tool of statecraft as opposed to more coercive forms of national power; its further development is being stressed as a primary exercise of power as opposed to the expensive (politically and financial) coercive options such as military action or economic sanctions. For example, in 2007, US Secretary of DefenseRobert Gates called for 'strengthening our capacity to use 'soft' power and for better integrating it with 'hard' power,' stating that using these other instruments 'could make it less likely that military force will have to be used in the first place, as local problems might be dealt with before they become crises.'^[13] In a speech in 2006, Secretary of StateCondoleezza Rice urged similar actions in support of her doctrine of 'transformational diplomacy;'^[14] she made a similar speech, again, in 2008.^[15]

Governmental negotiation and other diplomatic efforts can be made much more effective if knowledge of a peoples is understood and practiced with skill. Joseph Nye, a leading political scientist, asserts in his book Soft Power that 'a country may obtain the outcomes it wants in world politics because other countries – admiring its values, emulating its example, aspiring to its level of prosperity and openness – want to follow it. In this sense, it is also important to set the agenda and attract others in world politics, and not only to force them to change by threatening military force or economic sanctions. This soft power – getting others to want the outcomes that you want – co-opts people rather than coerces them.'^[16]

The sorts of effects Nye describes are much more effective if there is a willingness on the part of the influencing agent to respect and understand the other agent's cultural background. An example of diplomacy was a provision within the USA PATRIOT Act 'condemning discrimination against Arab and Muslim Americans' response to the events of 9/11.^[17] This provision ensures the protection of U.S. Muslims and Arabs, ensures a distinction between them and those that committed those terrorist acts, and lives up to the ideals of the U.S. constitution of non-discrimination. This precedent sets up an attitude of an awareness of and respect for peaceful, law-abiding Muslims.

However, cultural intelligence can be used to the opposite effect. In 2006 and 2007, Russian president Vladimir Putin used his knowledge of German chancellor Angela Merkel and her fear of dogs to intimidate her during negotiations by bringing his Labrador Retriever, Koni.^[18][19]

Cultural Intelligence Peterson

In the U.S. military[edit]

Cultural Intelligence as a U.S. military term did not gain prominence until the late 20th century with the rise of low-intensity and counterinsurgency warfare. However, the importance of cultural intelligence has only recently become commonly accepted with the counterinsurgency campaigns the U.S. has conducted in Afghanistan and Iraq.^[6]

Since the Iraq War and the War in Afghanistan, cultural intelligence is being seen as playing a more important role in the success of military operations in counterinsurgency. The U.S. Army and Marine Corps Counterinsurgency Field manual is explicit on this point:

'Cultural knowledge is essential to waging a successful counterinsurgency,' and goes further, urging 'counterinsurgents… should strive to avoid imposing their ideals of normalcy on a foreign cultural problem.'^[20]

The manual's logic is that the 'primary goal of any COIN operation is to foster development of effective governance by legitimate government.'^[20] And the manual points out that different cultures have different ideas of what legitimacy entails, and that operations at building legitimacy need to meet the host nation's peoples' criteria. Failure to recognize and respect a host nation's culture has resulted in the deaths of some NATO troops, and attempts have been made to make Afghans aware of Western culture and vice versa to mitigate some of these unintentional effects.^[21] But the cultural attitudes of the host nation's peoples aren't the only consideration. The culture of the insurgents is crucial as well – for that information helps to develop 'effective programs that attack the insurgency's root causes.' In this way, this information helps to shape counterinsurgent military operations.

Human Terrain System[edit]

To this effect, the U.S. Army developed the Human Terrain System in February 2007 to provide cultural information of host nations. The HTS program was the primary unified effort to provide this information to supplement military operations in areas where armed services were deployed. The program was also controversial, with the American Anthropological Association arguing that such efforts represented a conflict of interest and a possible violation of the ethical standards of anthropologists;^[22] but it was defended by others as ethical.^[23] The U.S. Army Human Terrain System ended operations in September 2014.

See also[edit]

References[edit]

1. ^http://www.linnvandyne.com/
2. ^https://www.encyclopedia.com/arts/educational-magazines/earley-p-christopher
3. ^Earley, P (2003). Cultural intelligence : individual interactions across cultures. Stanford, Calif: Stanford University Press. ISBN978-0-8047-4300-6. OCLC51553576.
4. ^Johnson, James P.; Tomasz Lenartowicz; Salvador Apud (2006). 'Cross-Cultural Competence in International Business: Toward a Definition and a Model'. Journal of International Business Studies. 37 (4): 525–43. JSTOR3875168.
5. ^Earley, P. Christopher (2002). 'Redefining interactions across cultures and organizations: moving forward with cultural intelligence'. In B. M. Staw (ed.). Research in Organizational Behavior. 24. R. M. Kramer. Oxford: Elsevier. pp. 271–99.
6. ^ ^abPilon, Juliana (2009). Cultural Intelligence for Winning the Peace. The Institute of World Politics Press. p. 10. ISBN978-0-615-51939-5.
7. ^Ang & Van Dyne (2008). Handbook of Cultural Intelligence. ME Sharpe.
8. ^https://trademarks.justia.com/859/37/cultural-85937282.html
9. ^https://www.forbes.com/sites/giovannirodriguez/2017/07/12/latino-group-bets-big-on-big-data-to-accelerate-diversity-across-silicon-valley/#472ace25c539
10. ^Livermore, David (2009). Leading with Cultural Intelligence. New York: AMACOM. ISBN978-0814449172.
11. ^Alon, I., Boulanger, M., Meyers, J., Taras, V. (2016), 'The Development and validation of the Business Cultural Intelligence Quotient', Cross Cultural & Strategic Management, Vol. 23, Iss. 1, pp. 78–100
12. ^Cities, Association of Washington. 'AWC > Conference schedule'.
13. ^Robert Gates, speech made at Kansas State University in 2007, available at http://www.defense.gov/speeches/speech.aspx?speechid=1199
14. ^Condoleezza Rice, speech made a Georgetown University in 2006, available at http://2001-2009.state.gov/secretary/rm/2006/59306.htm
15. ^Condoleezza Rice, speech made at Georgetown in 2008, available at http://www.c-spanvideo.org/program/204028-1
16. ^Nye, Joseph. Soft Power: The Means to Success in World Politics (New York: Public Affairs, 2004).
17. ^USA PATRIOT Act (U.S. H.R. 3162, Public Law 107-56), available at http://www.gpo.gov/fdsys/pkg/PLAW-107publ56/html/PLAW-107publ56.htm
18. ^Foreign Policy Magazine Blog, available at http://blog.foreignpolicy.com/posts/2007/06/14/putin_uses_dog_to_intimidate_merkel
19. ^Der Spiegel, available at http://www.spiegel.de/international/putin-merkel-summit-germany-and-russia-try-to-smooth-over-energy-tensions-a-461249.html
20. ^ ^abU.S. Army Field Manual No. 3-24, available at http://www.everyspec.com/ARMY/FM-Field-Manual/FM_3-24_15DEC2006_13424/
21. ^NATO Troops killed over cultural insensitivities, available at https://www.washingtonpost.com/world/asia_pacific/afghan-troops-get-a-lesson-in-american-cultural-ignorance/2012/09/28/6882621a-08d4-11e2-a10c-fa5a255a9258_story.html
22. ^'Archived copy'(PDF). Archived from the original(PDF) on 1 November 2012. Retrieved 3 June 2015.CS1 maint: archived copy as title (link)
23. ^Glenn, David (3 December 2009). 'Military's Human-Terrain Program Might Be Ethical, Philosopher Says' – via The Chronicle of Higher Education.

Further reading[edit]

• Earley, P. Christopher; Ang, S. (2003). Cultural intelligence : individual interactions across cultures. Stanford, Calif: Stanford University Press. ISBN978-0-8047-4300-6. OCLC51553576.
  • Bhagat, Rabi S. (2006). 'Review of Earley and Ang, Cultural Intelligence, and Hooker, Working Across Cultures'. Academy of Management Review. 31 (2): 489–93. JSTOR20159217.
• Ang, S. and Van Dyne L (eds). (2008) 'The Handbook of Cultural Intelligence.' New York: ME Sharpe
• Livermore, David A. (2011). 'The Cultural Intelligence Difference.' New York: AMACOMISBN978-0814417065

External links[edit]